Crowdfunding FAQ

 

Orders & payment

How is crowdfunding different from a normal order?

A crowdfunding campaign is a limited-time, community-powered drop. Your order counts toward a funding goal. If the goal is met by the deadline, your order ships. If it isn’t met, you are refunded automatically in full. With a normal order, the item is already in stock and ships right away.

When will I be charged?

At checkout, immediately — just like a normal order. Your payment secures your place and your price. If the campaign doesn’t reach its goal, the full amount is refunded to your original payment method automatically.

Can I cancel my order before the campaign ends?

Yes. You can cancel any order placed during a campaign and receive a full refund at any time before the campaign deadline. Just contact our customer support team with your order number.

What payment methods do you accept?

All payment methods available on our normal checkout — including major credit and debit cards. Checkout is encrypted and processed through our secure payment provider.

If the goal isn’t reached

What happens if the campaign doesn’t reach its goal?

The campaign is not funded and no order ships. Every order placed during the campaign is automatically refunded in full — you don’t need to contact us or fill in any forms.

How long does the refund take?

We issue refunds as soon as the campaign closes. After that, it typically takes 5–10 business days for the money to appear on your statement, depending on your bank or card issuer. If you don’t see it within 10 business days, contact us and we’ll track it down.

Will I be charged anything if the campaign fails?

No. The full amount you paid, including any shipping, is refunded. We only keep your payment if the campaign succeeds and we fulfill your order.

Delivery & shipping

When will my order ship?

Orders ship after the campaign closes successfully. Each campaign page shows its expected shipping window. You’ll receive a shipping confirmation with tracking as soon as your order leaves us.

Is the shipping date guaranteed?

Shipping windows on campaign pages are our best estimates, planned around production and logistics. If timing changes for any reason, we’ll email you and update the campaign page before the new date passes. You’ll never be charged extra for a delay.

Do I pay shipping separately?

Shipping is calculated at checkout for your destination, just like a normal order. There are no hidden fees later.

Can I change my shipping address after ordering?

Yes — contact our customer support team with your order number and the new address before your order ships, and we’ll update it for you.

Can I join after the goal is already reached?

Yes, as long as the campaign is still open and hasn’t reached its maximum order cap (if one is shown on the campaign page). Campaigns may keep accepting orders until the deadline, so a successful drop can grow even bigger.

After you receive your order

What if my order arrives damaged or defective?

Crowdfunded orders are covered by the same return and exchange policy as normal orders. If anything arrives damaged or faulty, contact our customer support team within the return window and we’ll sort it out.

Can I return a crowdfunded item I simply changed my mind about?

Our standard return and exchange policy applies to crowdfunded orders after delivery, just like any other purchase on this site. See our Return Policy for the details that apply to your destination.

Trust & general

Is this an investment?

No. You are pre-ordering a product at launch pricing. There is no equity, no dividends and no financial return — and no financial risk beyond a normal online order, because you are fully refunded if the campaign doesn’t reach its goal.

Why is the price different from the regular price?

Crowdfunding campaigns offer launch pricing to the community that makes the drop happen. Prices may change once the campaign ends and the product becomes available at its regular price.

How will I know what’s happening with my campaign?

Three ways: (1) live progress on the campaign page, (2) email updates at key moments — when the goal is reached, when the campaign ends, and when your order ships, and (3) our customer support team, who can tell you exactly where things stand.

How do I contact you?

Email support@gotoptoy.com. Please have your order number ready — it helps us answer faster.