How long will it take to receive my order?

U.S. warehouse orders typically arrive in 3–5 business days, while overseas warehouse orders for U.S. customers typically take 5–15 business days. International delivery is approximately 4–10 business days for Japan and 5–15 business days for Europe and other regions. Orders are generally shipped the same day or within 2–4 business days, subject to public holidays.See details

How to track my order?

TOPTOY ships worldwide. Shipping times and availability may vary by warehouse, destination, customs inspections, flight delays, and other external factors. Certain items may have destination restrictions due to licensing agreements.See shipping details

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

We offer free standard shipping worldwide on orders over $69. For most countries, orders of $69 or less have a $9.90 shipping fee. Canada, U.S. Islands, and Mexico have different rates and thresholds. Shipping fees are calculated at checkout based on the delivery address.See details

What is your return policy?

After-sales support is available only for orders placed directly through GOTOPTOY.com. For defects, damage, wrong items, or other eligible issues, contact support@gotoptoy.com with your order number and photos within 5 days of receipt for blind boxes, plush toys, and figures, or within 15 days for building blocks.Returns or exchanges are not accepted for personal reasons such as disliking an item or receiving an unfavored blind-box character. Used, damaged, or incomplete products, as well as corporate or bulk orders of more than 10 products, are not eligible. Minor cosmetic damage to boxes or packaging from international shipping is not covered unless significant damage affects the product.Read the Returns & Refunds Policy

Can I exchange an item?

For eligible issues, contact support@gotoptoy.com with your order number and photos within 5 days of receiving blind boxes, plush toys, or figures, or within 15 days for building blocks. Returns and exchanges are not available for personal reasons, used or incomplete products, or corporate and bulk orders of more than 10 products.See details

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@gotoptoy.com. Orders that have already been processed may not be eligible for changes.