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Frequently Asked Questions
We’re committed to your satisfaction. Find clear answers to your questions so you can shop with confidence and enjoy your TOPTOY experience worry-free. If you still have any questions, feel free to email us at support@gotoptoy.com anytime!
Shipping
You can enjoy free standard shipping on orders over $69, applicable to most destinations.
Please note that certain regions and oversized items may be excluded from this offer. Additional shipping fees, taxes, or import duties may apply depending on the destination.
For full details, please refer to our Shipping & Delivery Policy.
Blind Boxes
Each box is a surprise! Buy a full Set, and all characters are unique—if a duplicate appears in the set, feel free to contact us, and we’ll replace it for free.
Return policy
Don’t worry—if there’s any issue with your order, we’ll do our best to resolve it. Please check our Return Policy for more details about returns and refunds.
More FAQ
Can’t find the answer you’re looking for? Check out our full FAQ or contact our friendly support team: support@gotoptoy.com anytime—we’re happy to help!