If your order only contains items from US IN STOCK TOYS, it will be dispatched from our Los Angeles warehouse (typically within 24 hours) and arrive in 3–7 business days.

If your order also includes items from other warehouses, the whole order will be shipped from China and delivery is expected in 7–15 days. For urgent orders, please purchase only from this US collection.

All items in this collection ship directly from our Los Angeles warehouse. Most U.S. addresses receive orders within 3–7 business days after dispatch. Times may vary during holidays or peak seasons.

Yes — we are the TOPTOY Official Flagship Store. Sanrio, Nommi, and Maymei items sold here are 100% officially licensed and produced with high fidelity and collectible-level detailing.

If your item is damaged, incorrect, or missing parts, contact us within 7 days of delivery with your order number and photos. We will verify and offer replacement or refund. Note: blind box / mystery items are not refundable for preference/duplicate reasons. See full policy: FAQS.

Yes! We are preparing U.S. store launches. Meanwhile you can check our current store locations here: Find a Store.